There are several possible reasons for why you are unable to log in. Please review the scenarios below and if you are still unable to log in, contact your customer service representative.
I believe I have entered my Username and PIN correctly; however, I'm receiving a message stating, "The system was not able to log you on."
The most likely reason for this is that your Username was not entered correctly. You can verify your Username by clicking on the "Forgot Your Username?" link located on the login page.
I remember my Username but can't remember my PIN.
Click on "Forgot Your PIN?" and follow the steps to log in.
I'm stuck at the login page! Every time I try to log in, it just reloads the same page over again.
A "cookie" issue commonly causes this problem. A "cookie" or "session variable" is a bit of information that a Web server, hosting a website such as this one, stores on a Web client, such as your PC. There are two types of cookies: temporary and permanent. Temporary cookies are deleted every time you shut down your browser or after a certain amount of inactivity (10 minutes for this site). Permanent cookies are retained on your PC's hard drive, typically taking less space than it takes to store two lines of English text.
A permanent cookie is used to store non-private information that helps Web servers customize the way you view a particular website. Information such as where you left the website the last time you visited, the functions you use most often, etc., are stored so that return visits are more familiar for you.
This website only uses temporary cookies for personal account information. We use these to store information about your transactions while on our website so you don't have to authenticate your identity with your Username and PIN every time you want to do something on the site. As with all temporary cookies, this information—which is already encrypted for your protection—is deleted every time you shut down your browser or after every 10 minutes of inactivity, whichever occurs first.
We are keenly aware of our participants' concerns about security, and we constantly monitor our website's security infrastructure and make improvements where possible. Using cookies does not affect our very strong security architecture in any way.
1. Under the Tools menu, select Internet Options.
2. Click on the Privacy tab. If your settings are set at high or above, you will not be able to access the website. You must reset this to medium-high or lower.
Yes, you have the ability to change your PIN on our website. You can change the originally assigned PIN to a four-digit number of your choosing. Simply go to the Change Account section of our website and then click "Change PIN." The change is effective immediately and no written confirmation will be mailed.
The automatic insertion of your Username and PIN is due to an enabled setting on your browser. It is called "AutoComplete." Here are the instructions to disable this feature in some of the most popular browsers.
Internet Explorer 5 and higher:
Rebalance My Investments automatically redistributes your account allocations to selected investment options at the frequency you choose. Rebalancing will begin one frequency period from the time your transaction is submitted. Some investment options may not be available due to plan restrictions.
Let's say you have allocated 40% of your assets to fund A, 20% to fund B, and 40% to fund C. Over the course of time and through market fluctuations, the funds may gain or lose value. So if fund A gained more than 40% of the value of your entire portfolio, the Rebalance My Investments feature would reapportion assets so that only 40% is in fund A, 20% in fund B and 40% in fund C, the percentages you originally designated.
Follow these steps to use the Rebalance My Investments feature:
* Rebalancing does not ensure a profit and does not protect against loss in declining markets.
Dollar cost averaging can help reduce exposure to stock market fluctuations and timing risk by investing equal, fixed amounts of money in particular investments on a regular schedule. This means you end up buying more shares when prices are low and fewer shares when prices are high. In the long run, this slow and steady investment pace could lower your average cost, turning the normal ups and downs of the stock market in your favor.
Follow these steps to successfully use our Dollar Cost Average tool:
** Dollar cost averaging does not ensure a profit and does not protect against loss in declining markets. Investors should consider their financial ability to continue a dollar cost averaging plan during periods of fluctuating price levels.
Those types of files are on our website as PDF documents. PDF stands for portable data format. PDF files are visually rich documents that can't be changed. In order to view these documents, you need a free program called Adobe® Acrobat® Reader. If you do not currently have Adobe Acrobat Reader installed on your system, you can obtain it at www.adobe.com. You may also click here to download it.
Yes, logging out is necessary to avoid unauthorized use of your account. However, that is not the only measure we have in place to protect your privacy. Anytime your browser is shut down, all account information is cleared away. We also have a time-out feature that clears all account information 10 minutes after the last account activity. Once the website "times out," you must log on again to resume account activity.
Your Username is not case sensitive, so it doesn't matter if you type it in using uppercase or lowercase letters.